Digital-Wayfinding - Liverpool Hospital - Main Entrance 1

LIVERPOOL HOSPITAL DIGITAL WAYFINDING

Liverpool Hospital is one of the largest hospital in NSW Australia and spans across multiple interconnected buildings. With the recent extension and renovation of an existing building, patients and visitors found it difficult to navigate to their destination – yes it was frustrating for visitors, patients and also staff and there had to be a solution to this problem. The answer was Digital Wayfinding Kiosks.

INDUSTRY

Healthcare, Hospital

LOCATION

NSW, AUSTRALIA

HARDWARE

Custom Enclosure, Intel NUC, Commercial Grade Screen, Touch Sensors

SOFTWARE

Custom Digital Wayfinding Software

THE CHALLENGE

The concept of supplying a digital wayfinding may seem simple at first but the challenge was to provide a solution to meet the complex nature of the Hospital environment and this included:

  • guiding visitors to their destinations using walkways that is accessible only for the public with multiple entrance points
  • buildings with different levels and each level having  a different layout
  • providing basic instructions for non English speaking visitors

MAIN ENTRANCE

Several Digital Wayfinding Kiosk are located at the main entrances.

Digital Wayfinding Solutions - Liverpool Hospital Entrance
Digital Wayfinding Solutions - Liverpool Hospital Lifts

LIFTS

Several Digital Wayfinding Kiosk were also located in near lifts.

CORRIDORS

Were you ever  lost at a corridor? This is another perfect location for a Digital Wayfinding Kiosk especially when there a long corridors that span across buildings.

Digital Wayfinding Solutions - Corridors

DIGITAL WAYFINDING SOFTWARE

The major features of our digital wayfinding solution are:

  • software built using the latest web technologies and uses a similar framework which is used by Navigational Based GPS Systems, Google Maps, etc.
  • routing is based on dictated walkable paths and uses an algorithm based on shortest distance from current location to destination point
  • routing inside buildings as well as between buildings
  • all data is stored in a database and managed using an Online Management System
  • multiple search functions by department and clinic
  • 5 Languages – English, Vietnamese, Arabic, Chinese, Hindi
  • uses a SMART Filter which provides dynamic real-time filtering as well as wildcard filtering against multiple words
  • reporting – Know exactly what is and isn’t being used
  • screensaver feature to show communication messages or advertisements when not being used
  • and may more features!
Liverpool-Hospital-Digital-Wayfinding-Screenshots2